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FAQ`S
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Frequently Questions

ABOUT SWIMMING PROGRAMS

We suggest you reserve your program at least five days in advance so we can guarantee your space. Nevertheless, you can reserve the same day that you’ll be assisting or in our ticket centers. Learn more about our anticipated reserve promotions clicking here.

  • The minimum height required to participate in swim programs is 1.22 m. completed six years of age.
  •  Children with height less than 1.22 m. wishing to participate in the “Dolphin Interactive Program” must be accompanied by an adult. Participants must be over 3 years old.
  • The minimum age required to participate in the Trainer For a Day (TFD) Program is 12.
  • If you have heart issues, back pain or are pregnant, we recommend you not to participate in the swimming with dolphins programs.
  • For the safety of the swimmers and the dolphins, electronic appliances and any other personal objects such as jewelry, glasses and hats are not allowed in the swimming areas.
  • It is prohibited to use sunblock or sunscreen in the swimming areas.
  •  Companions are not allowed to go into the swimming areas, they can enjoy all the action from our observation areas.
  • For your own safety, the use of a life jacket vest (free of charge) is mandatory during any swimming with dolphins’ program
  • Our Dolphinariums have transportation and accessible areas for people in wheelchairs. We appreciate the anticipated notification about this requirement.
  •  It is recommended to take an extra set of clothes.
  • Yes, you can pay with American Express, Visa and MasterCard credit cards.
  • At least 30 minutes before. Learn more about our anticipated reserves promotions clicking here.
  • Dolphinaris facilities have rest areas, restaurants, snack bars, bathrooms, dressing rooms, gift shops, photo and video stores with shots from the swimming experiences, and towel and locker rentals so you can have an even more memorable experience.
  • It is important that you feel comfortable in the water and that you can move by yourself, for everybody’s safety it the use of a life jacket vest is mandatory in our natural pools.

  • Our swimming with dolphin programs are not recommended for pregnant women. If you are, you can cheer your companions from the observation area, as well as the rest of your friends and family.

  • Yes, our facilities are designed for an easy access to the swimming areas for a joyful experience with the dolphins. Our staff will take all the required measurements. It is necessary for us to know all the details in advance of the swimmers conditions.

ABOUT THE DOLPHINARIUMS

We have five dolphinariums with the best places to swim with dolphins in the touristic Mayan Riviera to suit your vacations plans and convenience: Dolphinaris Cancun, Dolphinaris Riviera Maya Park, Dolphinaris Cozumel, Dolphinaris Barcelo and Dolphinaris Tulum.

 

  • Our dolphinariums have beautiful lagoons, inlets and safety stations for any swimmer. We also have artificial beaches with shallow waters that allows an easy access for any person, even if they don’t know how to swim.

     
  • Dolphinaris have a locker rental service where you can leave your personal belongings safely.
  • The water is between 3.5 and 4 m deep. The stations have an average depth similar to an adult person height to the waist.
  • El bienestar y atención apropiada de los delfines bajo nuestro cuidado es nuestra más grande prioridad. Satisfacemos todas sus necesidades físicas y conductuales, incluyendo la variedad de comportamientos naturales propios de su especie. De igual manera atendemos todos los aspectos relacionados con la salud, la nutrición, el medio donde habitan y su reproducción.

ABOUT CANCELLATION POLICY

At Dolphinaris, we want you to live the experience of swimming with dolphins, that’s why, in case you need to cancel your reservation, we ask you to let us know with five days in advance, so we can reschedule your program. Your ticket is valid for a year after purchase.

  • At Dolpinaris.com is part of our service to offer you Weather Insurance, if you want to reschedule your swimming with dolphins program just call us 24 hrs. before and we’ll change your session. If it doesn’t adjust to your vacation plan, your ticket will be valid for a year after purchase.

ABOUT BOOKING ONLINE

Only at Dolphinaris.com you’ll find the lowest prices. We have amazing discounts and promotions when you buy in advance. Enjoy the discounts we have for seasonal periods and come and live a beautiful experience of swimming with dolphins in the Caribbean. Learn more here.

  • In Dolphinaris want to offer the best service with the lowest cost to swim dolphin, buy your swim ahead or on the day, the only thing we ask of you is to make your reservation two hours in advance, or if you want to take advantage of our discount, make your reservation 5 days before the date on which you will visit us.

  • The Dolphinaris.com site is a platform that is certified by online security protocols, so we offer a shopping experience in a totally secure and reliable environment. If you have any questions feel free to contact an advisor who gladly support you in your purchase.

ABOUT PHOTO Y VIDEO

For the safety of our visitors and dolphins, which are often very curious, it is not permitted to bring cameras or other objects to the dolphin.

  • There are some areas designated for companions, from where they can observe. Within pools can only stay the swimmers.